Coronavirus – What You Need to Know

Helping you plan your break with confidence

To run our campsites as safely as possible and manage the number of people camping with us, it’s really important that you pre-book your stay. We are also operating contactless check-in, which will be facilitated by Auto Balance Collect. The balance of any money due for your stay will be taken automatically from your account on the morning of your arrival. This means we’ll ask for your vehicle registration details when you book. When you arrive at the site, you can remain inside your vehicle and a member of our team will welcome you and direct you to our pitches.

The very nature of Camping in the Forest offers the freedom to pitch up beneath tree canopies or close to the forest edge, and we want to provide you with the best possible experience, one that you have come to expect and enjoy, which is why you will see some changes on our campsites this year including enhanced cleaning and safety measures.

England: Those of our campsites open in the winter are fully open with toilets, showers and communal areas such as laundries and dishwash areas available, with no restrictions in place.

Campers must wear face coverings in our on-site shops, facility blocks, office and reception areas. We would encourage you to continue to follow government advice to wear a face covering in enclosed public spaces and that you are considerate of other campers

Scotland: Our campsites are open with facility blocks, communal areas, laundries and dishwash areas all available with official measures in place.

The wearing of face coverings remains a legal requirement indoors in Scotland (unless exempt) and we ask that they are worn in areas such as facilities blocks, on- site shops and dishwashing areas. We are also legally required to support and collect details for the NHS Scotland Test and Protect contact tracing programme.

Frequently Asked Questions

Will facility blocks be open?
Those of our campsites open in the winter are fully open with toilets and official measures in place.

Can I get a refund if I cancel my Camping in the Forest booking?
Our terms and conditions can be viewed here, if we are unable to open our sites due to Coronavirus we will provide a full refund.

Can I bring a toilet tent?
Yes, you are welcome to bring a toilet tent so long as the tent is within your allocated pitch. Please note that we can only accept campers with proper chemical toilets that can be disposed of via waste disposal points. For the health and safety of our staff and other campers, we cannot accept more temporary or makeshift toilets that aren’t designed to work with CDP points. Please note bookings can be refused on arrival if you do not have the correct equipment.

Can I make a group booking?

We are able to take group bookings - any special requirements for individuals to be pitched together should be noted at time of booking. Whilst we will do our best to accommodate these requests in some instances this may not always be possible.

Can I arrive at the site without a booking?
Whilst we recommend that bookings are made in advance, we are able to accept same day arrivals where we have availability. Bookings can be made online, up to 6pm on the day of arrival.

What should I do if I experience symptoms of Coronavirus whilst on the campsite?
Symptoms of Coronavirus include – new, continuous cough, high temperature, loss/change of sense of taste and smell. If you experience any of these please leave the site as soon as possible and ensure you don’t come in to contact with other people. Leave a message on the site telephone, so they are aware of your departure.

While we are no longer required to support contact tracing and collect customer information as part of the NHS Test and Trace programme in England, we continue to encourage campers to ‘check in’ and scan the QR code using the NHS Covid-19 app.

All guests at our Scottish campsites are required to provide Test and Trace information. On arriving at the campsite, you will be advised where the posters are on display, and you can ‘check in’ by scanning the QR code poster displayed, using the Check In Scotland app. Guests will need to do this every day of their stay.