Coronavirus – What You Need to Know

Issued 22nd March 2020

All our Camping in the Forest sites will be closing with immediate effect, until further notice.

Keeping you and your family safe and well is, and always will be, our first priority.

Given the continued escalation of the virus, the thoughts of our customers and the messages from local tourist boards it is clear the time has now come to close all our sites with immediate effect.

Please note that our Service Centre will now be operating online. Whilst the majority of our operation have been working remotely for some weeks we have now shut our phonelines so our Service Centre staff can be at home. Rest assured we are all still here to help and are on hand to deal with your enquiries over email. Please use the contact us form on our website and we will get back to you. We thank you for your support and understanding.

For bookings from now until the end of May
If you have a booking on our system between now and the end of May please do not travel. There is no need to call us. We will contact you to rearrange for later in the year or to offer you a full refund.

For bookings from June

All bookings from June can be amended to any available date in the next 15 months without any charge. You can switch to any available campsite and there is no limit to how many times you do this. Cancelled bookings will be subject to our standard cancellation policy.

Coronavirus Frequently Asked Questions

Can I get a refund if I cancel my Camping in the Forest booking?
Bookings for April and May can be moved to any date in the next 15 months or cancelled with a full refund given. Our usual policy currently applies for bookings from June.

Can I amend the date of my Camping in the Forest booking?
If you have an upcoming booking on a Camping in the Forest site, you can now amend it to any available date for the next 15months, without incurring a charge. You can move your booking to any campsite and there is no limit to how many times you can change it. Cancelled bookings from June are currently subject to our standard cancellation policy.

I have a booking in April, what happens next?
If you have a booking on our system between now and the end of April please do not travel. There is no need to call us. We will contact you to rearrange your booking for later in the year or to offer you a full refund.

I have a booking in May, what happens next?
If you have a booking on our system between now and the end of May please do not travel. There is no need to call us. We will contact you to rearrange your booking for later in the year or to offer you a full refund.

I have a booking from June onwards, what happens next?
All bookings from June can be amended to any available date in the next 15 months without any charge. You can switch to any available campsite and there is no limit to how many times you do this. Cancelled bookings will be subject to our standard cancellation policy.

Can I still make a booking?
Bookings can be made for June onwards and will be fully flexible for the next 15 months. You can move your booking to any campsite and there is no limit to how many times you can change it. Cancelled bookings will be subject to our standard cancellation policy.