Coronavirus – What You Need to Know

Helping you plan your break with confidence

To run our campsites as safely as possible and manage the number of people camping with us, it’s really important that you pre-book your stay. We are also operating contactless check-in, which will be facilitated by Auto Balance Collect. The balance of any money due for your stay will be taken automatically from your account on the morning of your arrival. This means we’ll ask for your vehicle registration details when you book. When you arrive at the site, you can remain inside your vehicle and a member of our team will welcome you and direct you to our pitches.

The very nature of Camping in the Forest offers the freedom to pitch up beneath tree canopies or close to the forest edge, and we want to provide you with the best possible experience, one that you have come to expect and enjoy, which is why you will see some changes on our campsites this year including enhanced cleaning and safety measures.

England: Our campsites are fully open with toilets, showers and communal areas such as laundries and dishwash areas available, with no restrictions in place.

Please note that our Roundhill campsite will be operating as a non-facility site this season.

Scotland: Our campsites are open with facility blocks, communal areas, laundries and dishwash areas all available with official measures in place.

The wearing of face coverings remains a legal requirement indoors in Scotland (unless exempt) and we ask that they are worn in areas such as facilities blocks, on- site shops and dishwashing areas. We are also legally required to support and collect details for the NHS Scotland Test and Protect contact tracing programme.

Frequently Asked Questions

Will facility blocks be open?
All our campsites with facility blocks are open with official measures in place..

For further information about the current rules on holidaying with people not in your household and the use of shared facilities such as toilets and showers in Scotland please visit the relevant Government website: 

Guidance for Scotland

Can I get a refund if I cancel my Camping in the Forest booking?
Our terms and conditions can be viewed here, if we are unable to open our sites due to Coronavirus we will provide a full refund.

Can I bring a toilet tent?
Yes, you are welcome to bring a toilet tent so long as the tent is within your allocated pitch. Please note that we can only accept campers with proper chemical toilets that can be disposed of via waste disposal points. For the health and safety of our staff and other campers, we cannot accept more temporary or makeshift toilets that aren’t designed to work with CDP points. Please note bookings can be refused on arrival if you do not have the correct equipment.

Can I make a group booking?
We are currently only accepting individual bookings at our Scottish campsites. Our pitches are unallocated, but units should be sensibly spaced, ideally with 6 metres between units.  Where individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee this.

Can I arrive at the site without a booking?
Due to demand expected this year, and so we can manage numbers on site you must make a booking before arriving. Bookings can be made online, up to 6pm on the day of arrival.

What should I do if I experience symptoms of Coronavirus whilst on the campsite?
Symptoms of Coronavirus include – new, continuous cough, high temperature, loss/change of sense of taste and smell. If you experience any of these please leave the site as soon as possible and ensure you don’t come in to contact with other people. Leave a message on the site telephone, so they are aware of your departure.

While we are no longer required to support contact tracing and collect customer information as part of the NHS Test and Trace programme in England, we continue to encourage campers to ‘check in’ and scan the QR code using the NHS Covid-19 app.

All guests at our Scottish campsites are required to provide Test and Trace information. On arriving at the campsite, you will be advised where the posters are on display, and you can ‘check in’ by scanning the QR code poster displayed, using the Check In Scotland app. Guests will need to do this every day of their stay.