Blog - Health And Safety

Coronavirus – What You Need to Know

We are looking forward to opening all of our Camping in the Forest sites as normally as possible this year, which will include facility blocks* and our shops and receptions.

To run our campsites as safely as possible and manage the number of people camping with us, it’s really important that you pre-book your stay. We’re also introducing contactless check in – this will be facilitated by Auto Balance Collect. The balance of any money due for your stay will be taken automatically from your account on the morning of your arrival. This means we’ll ask for your vehicle registration details when you book. When you arrive at the site, you can remain inside your vehicle and a member of our team will welcome you and direct you to our pitches.

The very nature of Camping in the Forest offers the freedom to pitch up beneath tree canopies or close to the forest edge, and we want to provide you with the best possible experience, one that you have come to expect and enjoy, which is why you will see some changes on our campsites this year including enhanced cleaning and safety measures.

Find out about the new measures in place here.

*Subject to restrictions. Please note that our Roundhill campsite will be operating as a non-facility site this season.

Helping you plan your break with confidence

If our sites are forced to close due to Coronavirus, we will offer a full refund guarantee.

Bookings are open, and we are currently working towards the following opening plans:

England: Our campsites are open for self-sufficient campers (one household only). We will be initially opening our campsites without facility blocks. Campers will need to have their own self-contained toilet facilities, until the 17th of May at the earliest.

Scotland: Our earliest opening date will be the 26th of April, subject to any wider tier restrictions that remain in place.

Please note, all dates are still subject to official confirmation.

If you have a booking affected by our later opening this season you don’t need to do anything, our team will be in touch via email to automatically offer a full refund and ask you to re-book for later in the year.

Our forest locations are some of the most important places for nature and wildlife, and many are highly protected for their conservation status. This is why camping is strictly limited to designated campsites only and wild camping restrictions enforced, so please ensure if you are staying on a non-facility site, you have sanitation facilities designed to work with CDP points – we cannot accept campers with makeshift toilets.

If you have any questions, our Service Centre are operating both online and over the phone.

Contact us

Frequently Asked Questions

Will facility blocks be open?

All our facility blocks will be open in England from 17th May, subject to further government updates. If you have a booking between the 12 April – 16 May you must be a self-sufficient camper (one household only) with your own facilities - our toilets, showers and communal areas will be closed until 17 May. We are waiting for more details regarding our campsites in Scotland.

Please note, for 2021, Roundhill will not be opening its facilities.

What additional measures are in place?

You can find out more about the additional measures in place on our campsites here.

What if I am unable to travel due to Coronavirus?

If you are unable to travel to due Coronavirus through illness, isolation or travel restrictions, please contact our Service Centre by using our enquiry form here.

Can I get a refund if I cancel my Camping in the Forest booking?

Our terms and conditions can be viewed here, if we are unable to open our sites due to Coronavirus we will provide a full refund.

Am I able to access my Seasonal Pitch whilst campsites are closed?

If our campsites are closed due to Coronavirus and you are unable to access your seasonal pitch, we will provide a pro rata refund for every full month that we have been closed.

Can I bring a toilet tent?

Yes, you are welcome to bring a toilet tent so long as the tent is within your allocated pitch. Please note that we can only accept campers with proper chemical toilets that can be disposed of via waste disposal points. For the health and safety of our staff and other campers, we cannot accept more temporary or makeshift toilets that aren’t designed to work with CDP points. Please note bookings can be refused on arrival if you do not have the correct equipment.

Can I make a group booking?

To ensure the safety of our campers we are currently only accepting individual bookings. Our pitches are unallocated, but units should be sensibly spaced, ideally with 6 metres between units. Where individual bookers wish to be camped next to each other, we will do our best to facilitate, but we cannot guarantee this.

When pitching and on site please follow the latest government guidance on social distancing, group size, numbers allowed to meet/socialise and bubbles.

Can I arrive at the site without a booking?

Due to demand expected this year, and so we can manage numbers on site you must make a booking before arriving. Bookings can be made online, up to 2pm on the day of arrival.

What should I do if I experience symptoms of Coronavirus whilst on the campsite?

Symptoms of Coronavirus include – new, continuous cough, high temperature, loss/change of sense of taste and smell. If you experience any of these please leave the site as soon as possible and ensure you don’t come in to contact with other people. Leave a message on the site telephone, so they are aware of your departure.

Am I allowed visitors to my pitch during my stay?

For health and safety reasons, campers are not allowed to have day visitors onto their pitches - please meet family and friends off-site, so we can limit the number of people on our campsites.

Is Camping in the Forest participating in the NHS Test and Trace programme?

Yes, we are a part of the NHS Test and Trace programme in England and Wales.

From 12 April 2021 all of our guests are required to provide Test and Trace information. On arriving at the campsite, you will be advised where the posters are on display and you can ‘check in’ by scanning the QR code poster displayed, using the NHS Covid-19 app. Guests will need to do this every day of their stay.

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